Reviews

***** Jim's Auto is rated 4.8 out of 5 stars, based on 44 reviews!

  • *****

    Outstanding, efficient work. I quickly got emissions tests and oil changes on two vehicles. I also needed some air in some tires that were low. Great work Jim's Auto! I'll be back next time.

  • *****

    Quick service and cheap. I only had to wait about 15 minutes for my emissions test and didn't have to schedule ahead of time.

  • *****

    I have seen some poor reviews of Jim's on other sites, but I have always had good experiences there. They are one of the cheapest places around for Safety and Emissions ($25), and they have always been friendly, and fast.

  • *****

    I only come here to do safety and emissions. I have yet to find somewhere cheaper. $25 for both. The dude that runs it is a little terse but seems honest.

  • *****

    Amazing customer service
    Same day appointments
    Fair prices

    I will never take my vehicle for safety/emissions anywhere else again!

  • *****

    Hello,
    I would like to make an appointment for an annual safety and emissions inspection for our GMC Acadia car.
    Our preferred day and time would Feb 28th at around 10:00.

    Thank you for your reply and best regards,
    Huaras

  • *****

    Sorry but Jim's has a 90 day labor warranty that is written on all invoices. Craig King's , review said that we installed the timing belt incorrectly, and if that was the case the engine check light would have came on immediately or the next day, but Jim's was not notified until the water pump and timing belt and water pump were on the vehicle over a year.

  • *****

    There is no place better in the county to go to. Fair an up front no b.s what a auto shop should be...

  • *****

    It has come to my attention that ownership will change hands, & will probably improve customer service significantly! I will probably continue doing my business there.

  • *****

    Best place to get your safety and emissions tests done. I've gone there every year for at least the past 3 years. $20 for emissions or $25 for both. They are very quick, usually only about 15-20 minutes.

  • *****

    This place is honest and straightforward with competitive low prices!!!! Great place to to have your car checked!!!!

  • *****

    I had an issue with my catalytic converter and my usual auto guy does not do exhaust so he sent me to Jim's. They were super efficient. They had me in and out for a quote on the repair, which was reasonably priced. Then when I had them actually complete the repair it was done the day of with no complications. It was great to be back on the road so quickly. They did great work and the timeliness was what really impressed me most.

  • *****

    Fast, Honest, Fair. I've been a faithful customer for too many years to count. What more could you want from an automotive shop? I've grown up fixing cars, I've had several shops in the Provo / Orem area try to screw me and or my friends. I always send them to Jim's for a happy ending.

  • *****

    Love them. Easy to work with, honest and fast.

  • *****

    Is he brash? Yes. Is he honest. Yes. I recommend Jim's Auto to anyone. If you don't have thick skin, yeah, you may want to find somewhere else to go. However in the almost 10 years I have go to Jim's he's always been fair and his fixes have always held up. Great prices, great fixes, I'm a fan.

  • *****

    This place is fantastic. Most bad reviews seem to be coming from "customer service" issues or maybe a mis diagnoses which nobody ever gets right 100% of the time.. anywhere.. ever. First, let's keep in mind these technicians aren't call center reps at Vivint who are forced to kiss butt or get punished - they are automobile technicians, and good ones at that. Second, let's not confuse being "straight forward" with "poor customer service." If you want it how it is, and want it done well, this is the place. If you want someone to beat around the bush while you eat popcorn in the waiting room, go anywhere else and pay more for it as well. You can expect to find the future version of myself here saying "I've been going to Jim's for 20 years" one day.

  • *****

    We have always taken our cars here for Safety and Emissions. Love the place.

  • *****

    I had a fine experience here. I got my safety and emissions inspection done and they explained to me that I had my cylinders misfiring so I needed a tune-up. I got the tune-up which, yes hurt my wallet, in particular because I am a college student. It wasn't an unreasonable price. I thought they explained everything very well and were very straight forward. I'll keep going there.

  • *****

    Very friendly, good prices, great shop!
    Last year, I was having engine problems, then heard one of the worst sounds ever....a grinding clunk as I tried to start my engine. I had it towed to Jim's, where I learned that my engine had thrown a rod - yikes! They worked to get me a nice priced used engine and were very quick with fixing my car. They made sure to inform me about everything that was coming up. Everyone was very friendly. I also just got my safety and emissions service there...very fast turn around! I was done in about 15 minutes.

  • *****

    Cheapest Safety & Emissions in Utah Valley
    Jim's Auto Accessories & Muffler Shop is where I go every year to get my safety and emissions done. Run by a local couple this shop is a typical automotive repair place, greasy, grimy, but what sets it apart from the rest are the friendly and honest people here. Not only are their prices great, but they aren't out to con you for your money. They saved us from buying a lemon car by doing a great inspection on it, and its been running great ever since!

  • *****

    I love here and their prices are usually better than any other place

  • *****

    We have been going here for years. We always get great service at a reasonable price. It's nice to have a mechanic we know we can trust.

  • *****

    They continue to give me reasons to trust them. Their prices are very good. In the end, I know my vehicle is safe!

  • *****

    They were very fast and efficient, but the thing I loved most was that they didn't charge me an arm and a leg!! They didn't charge me a fortune or try to get me to purchase a bunch of extras. They just straighten a bent muffler pipe and secured it and the charge was $10.68 for labor. I was amazed!! They only charged me for the labor time and not some crazy amount. They are honest and fair!!! I highly recommend this place!!

  • *****

    There is three serious problems with this comment. First serious problem is that Jims Auto has been doing safety and emissions for 25 dollars for over 20 years now. We have not raised or changed our prices to create more business. We believe that safety and emissions is a public service. First example, Jims Auto gives the customer 45 days for their free retest more than is required by the state. Second example, we also give as many free retest to get your car through safety and emissions within that 60 day period. Second serious problem, Jims does not fail vehicles to create income for the shop. Jims fails vehicles when that vehicle does not pass state safety regulations or emission test. Jims is authorized and regulated by the Utah Highway Patrol. If you think your vehicle was failed illegally by Jims Auto you can ask for a Highway patrol officer to inspect the failure as the customer was informed at the time of the rejection. Also, on the phone when the customer called and said that another shop found nothing wrong with his vehicle. We informed the customer of his rights of a safety challenge test and where the phone number was on the rejection form. The customer must not have followed our instructions and went to another station and had a second test done. The third serious problem is that Jims Auto is a straight talking trustful automotive shop. It does 400 safety and emissions a month, and has a rejection rate of .05 percent. Which is well below state average. People mistake straight talking for rudeness. Jims does not try to be rude to its customers, but also does not believe in lying or sugar coating the truth.

  • *****

    Always trustworthy, amazing service, best price, for 10 years I have always trusted them.

  • *****

    Cheapest Safety & Emissions in Utah Valley
    Jim's Auto Accessories & Muffler Shop is where I go every year to get my safety and emissions done. Run by a local couple this shop is a typical automotive repair place, greasy, grimy, but what sets it apart from the rest are the friendly and honest people here. Not only are their prices great, but they aren't out to con you for your money. They saved us from buying a lemon car by doing a great inspection on it, and its been running great ever since!

  • *****

    One of the best pieces of advice I ever got from my dad was "always use Jim's". I've been coming to Rick and his team for almost 20 years now. The do honest work, they work quickly, and they fix it right the first time. For the first several years that I went to Jim's I'd get a 2nd and 3rd estimate at other places. Jim's always had the other places beat. I finally realized it was a waste of my time trying to get a better deal somewhere else. But it's not just about the money--it's the honesty and the transparent approach Rick takes. He takes the time to explain issues and even give recommendations. If it's not something that needs to be done or would be better done elsewhere then Rick tells you. Jim's Auto is an automotive shop you can count on for fast, honest, fairly-priced work.

  • *****

    I've gone to Rick at Jim's Auto for the last fifteen years on EVERY car I fix to get a safety and emissions test because I trust him to tell me if it needs anything I missed and he doesn't cheat to get you to pass. He's honest and upfront with me and I with him. Safety and Emissions is a MINIMUM requirement for every vehicle on Utah roads and if you have to cheat to get yours to pass this inspection, you're just putting yourself and everyone else at risk. Rick might not score 100% with everyone for his people skills and customer service, but he tells the truth and doesn't sugarcoat the repairs. He has plenty of customers like me who go to no one else but him. He runs a good and fair business. To all those who gave him bad reviews, you have no idea how valuable a good mechanic like him is and you should just stay away so those of us who like Rick don't have to wait. Good mechanics aren't cheap and Rick gives away plenty of free advice. I appreciate Melissa his assistant and his wife Christine for the help they give me as well when I check in and out. These guys deserve nothing less than 5 stars. I've been a mechanic for 35 years so I know a thing or two.

  • *****

    I've gone to Rick at Jim's Auto for the last fifteen years on EVERY car I fix to get a safety and emissions test because I trust him to tell me if it needs anything I missed and he doesn't cheat to get you to pass. He's honest and upfront with me and I with him. Safety and Emissions is a MINIMUM requirement for every vehicle on Utah roads and if you have to cheat to get yours to pass this inspection, you're just putting yourself and everyone else at risk. Rick might not score 100% with everyone for his people skills and customer service, but he tells the truth and doesn't sugarcoat the repairs. He has plenty of customers like me who go to no one else but him. He runs a good and fair business. To all those who gave him bad reviews, you have no idea how valuable a good mechanic like him is and you should just stay away so those of us who like Rick don't have to wait. Good mechanics aren't cheap and Rick gives away plenty of free advice. I appreciate Melissa his assistant and his wife Christine for the help they give me as well when I check in and out. These guys deserve nothing less than 5 stars. I've been a mechanic for 35 years so I know a thing or two.

  • *****

    My dad has been going to Jim's auto for many years because of the outstanding prices and quick service. I've now been taking my vehicles there for several years too and I haven't found a better price. Once when my husband and I were getting new tires on both of our vehicles at a tire place down the road from Jim's, they told us that both cars had something wrong with them, one costing about $800 and the other $350. We then took both of our cars to Jim's Auto and the $800 problem was only about $300 to fix, and the other car had nothing wrong with it at all! I would recommend Jim's Auto to anyone!

  • *****

    One of the best pieces of advice I ever got from my dad was "always use Jim's". I've been coming to Rick and his team for almost 20 years now. The do honest work, they work quickly, and they fix it right the first time. For the first several years that I went to Jim's I'd get a 2nd and 3rd estimate at other places. Jim's always had the other places beat. I finally realized it was a waste of my time trying to get a better deal somewhere else. But it's not just about the money--it's the honesty and the transparent approach Rick takes. He takes the time to explain issues and even give recommendations. If it's not something that needs to be done or would be better done elsewhere then Rick tells you. Jim's Auto is an automotive shop you can count on for fast, honest, fairly-priced work.

  • *****

    Great Experience! – I've been taking my cars to Jims Auto for years. They have always treated me fair, and done a great job taking care of my car problems. Highly Recommended!

  • *****

    Super honest, reasonable fees and knows what he's doing!! Does all kinds of repairs and is a certified Safety and Emissions station. Makes appointments and doesn't keep you waiting.

  • *****

    Great place to get safety and emissions done. Only $25 for both, and really great service.

  • *****

    Great friendly service and very honest and knowledgeable mechanics.

  • *****

    Excellent service and price. He changed a small part for me free of charge after a safety/emissions test. I recommend him to my friends and family.

  • *****

    One of the best pieces of advice I ever got from my dad was "always use Jim's". I've been coming to Rick and his team for almost 20 years now. The do honest work, they work quickly, and they fix it right the first time. For the first several years that I went to Jim's I'd get a 2nd and 3rd estimate at other places. Jim's always had the other places beat. I finally realized it was a waste of my time trying to get a better deal somewhere else. But it's not just about the money--it's the honesty and the transparent approach Rick takes. He takes the time to explain issues and even give recommendations. If it's not something that needs to be done or would be better done elsewhere then Rick tells you. Jim's Auto is an automotive shop you can count on for fast, honest, fairly-priced work.

  • *****

    My dad has been going to Jim's auto for many years because of the outstanding prices and quick service. I've now been taking my vehicles there for several years too and I haven't found a better price. Once when my husband and I were getting new tires on both of our vehicles at a tire place down the road from Jim's, they told us that both cars had something wrong with them, one costing about $800 and the other $350. We then took both of our cars to Jim's Auto and the $800 problem was only about $300 to fix, and the other car had nothing wrong with it at all! I would recommend Jim's Auto to anyone!

  • *****

    Jim's Auto Accessories & Muffler Shop is where I go every year to get my safety and emissions done. Run by a local couple this shop is a typical automotive repair place, greasy, grimy, but what sets it apart from the rest are the friendly and honest people here. Not only are their prices great, but they aren't out to con you for your money. They saved us from buying a lemon car by doing a great inspection on it, and its been running great ever since!

  • *****

    I have been taking my Car to Jim's Automotive for years. They do a great job, and their pricing is always very fair. If you need your car worked on take it to Jim's.

  • *****

    I have been taking my vehicles to Jim's Auto in Provo for many.years and am very pleased with the service I receive! Their quality of work is high and their prices are competitively low! They are very fair and give helpful information about when I need a repair and when I don't. I appreciate that! I trust them with my business and recommend them to my friends.

  • *****

    Honest auto care and franks lakeside service said i needed $1200 to pass safety and emissions. I refused. I took it here where JIm passed me after 150 in repairs and signed me off before the last part arrived so i could get it registered by the august deadline. Won my trust. Saved me 1050 bucks. Nuff said.

  • *****

    WE HAVE BEEN CUSTOMERS OF JIM'S AUTOMOTIVE FOR ABOUT 17 YEARS DESPITE MOVING TO THE FAR END OF THE COUNTY. Rick is a great mechanic and is sensitive to one's needs and budget. His "bluntness" is refreshing and Christine's kindness smooths over the rough edges. We will continue being their faithful customers until the kids take away our driver's licenses. THANKS FOR BEING IN BUSINESS, RICK AND CHRISTINE!!!!

Reviews

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